We Care

Health & Hygiene protocols

As people begin to feel more secure and start traveling and vacationing with their friends and family, everyone needs to be safe from start to finish.

At ZOA Hotel, we want to reassure you that we care about your health and safety more than anything else.

We know that our guests will want to know what level of hygiene and security measures they can expect on their vacations more than ever. Following the outbreak of COVID-19, we will be enhancing our already strict health and hygiene protocols aligned with the hospitality industry’s best practices*.

*Clean Complete Verification Protocols.

FRONT DESK
Check in / Out

Hand and shoe sanitizing stations for all guests upon arrival to the hotel.
Please note that the guest’s temperature will be taken before accessing the Hotel.
The Check-In bar will be disinfected just like Pens, folders, etc.

RESTAURANT
Food & Beverages

Tables and chairs are arranged to allow healthy distancing.
All dining areas are disinfected between seatings.
Daily complimentary immunity booster shots of lemon & ginger.

GUEST ROOMS
Cabanas

All rooms have their own individual A/C unit.
All rooms were deep cleaned and disinfected between stays.
Protected remote control.
All touch points (light switches, door handles etc.) are regularly disinfected.

POOL AREA

Poolside beds are cleaned and disinfected daily.
Poolside furniture is arranged to allow healthy distancing.

PUBLIC SPACES & COMMUNAL AREAS

All high-touch points (light switches, door handles etc.) are regularly disinfected.
Disinfectant gel dispensers are available throughout the hotel.

STAFF

Daily temperature checks of all staff members.
Staff will use hand and shoe sanitizing stations upon entry to the hotel.
Personal protection equipment is worn for all cleaning tasks (face mouth covers, gloves).
All staff facilities are daily cleaned and sanitized.

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Thank you for the wonderful time. the food at ZOA was amazing and the staff was very nice. Our anniversary went so well because of this beautiful place.

Robert and Megyn Kuthruff

We had a wonderful stay at this magic place, thank you for all.

Barbara & Andreas Studer, Grinderwald, Switzerland

Thank you for five days in paradise, nothing will ever beat ZOA, hope to come back again soon. Please give our thanks to all the wonderful staff.

Leslie & David, London 2018

Thank you so much for the amazing service during our stay we don’t want to leave this is a beautiful place and we really loved it in here. Happy 2019.

06.01.19 Fernando y Julia

My wife and I spent 10 days at ZOA wonderful service, ambience and great cuisine. Carlos, Salomon and the staff all go the extra mile to make sure we feel like “mi casa” all the time. Gracias y feliz año.

Ivo and Cosseta 1.12.19

ZOA is absolutely spectacular, beautiful views, rooms, food, people. muchas gracias to Salomon and Lirio especially.

Karen & Craig. San Francisco. 01-12-19

That was a stellar stay in every-way. beautiful place, wonderful special attention and special thanks to Salomon and his wife for their attention to detail.

Laurence and Andy. Vancouver B.C.

Loved every second here. can’t wait to return.

Vincent Toronto, ON.

Thank you so much for the consistent hospitality and we had such a lovely time here. the uninterrupted views and amazing service what we needed to relax!!!

Tayive & Kaylan

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